Our Mission Statement
Our mission is to provide the highest standard of patient care whilst incorporating a holistic approach toward diagnosis and management of illness. We are committed to promoting health, wellbeing and disease prevention to all patients. We do not discriminate in the provision of excellent care and aim to treat all patients with dignity and respect.
Appointments
Booking appointments with our general practitioners or nurse can be made in person over the phone or online. If you or your family members are new patients to our practice, our friendly reception staff will ask a series of personal identifying questions. From time to time we will check these details with you to ensure our information is current and correct. This includes:
- Date of birth
- Gender
- Contact telephone number
- Home address
- Medicare number
- Commonwealth concession card details
You may also be asked if you identify as Aboriginal or Torres Strait Islander heritage. By making our practice staff aware of your heritage and other cultural backgrounds, our clinical team can work to accommodate your specific health care needs.
If you are making an appointment for someone else, please ensure the receptionist is aware of whom the appointment is for so the correct personal information can be collected.
Appointments are in 15 minute intervals for each Doctor.
To help with the smooth running of the practice, you will also be asked some questions about your appointment to try to get the best timed appointment for you.
We understand you may not want to inform the receptionist of your private appointment requirements, but we ask if you have more than one thing to discuss, have something complex or need a Health check or procedure then you should book a long appointment. If you want a lesion removed, this should have been seen and assessed by the doctor in a separate prior consultation and needs to be booked with the treatment room as well.
Appointments are required for results, specialist referrals and prescriptions.
Your assistance with this is paramount in the smooth and timely running of the practice.
Online Appointments
Standard 15 minute appointments only are to be booked on line through our website or by down loading the Hot Doc app.
Emergency Appointments
All emergencies will be given priority and our practice nurse will see you and if necessary arrange for a GP Consultation.
Online Prescriptions
Prescriptions can be requested through the Hot Doc app and will be written at the Doctors discretion. There is a charge for this service.
Home Visits
Home visits are available for regular patients whose condition prevents them from attending the surgery. (Appointments are at the Doctors discretion)
Nursing Home Appointments
Our Doctors visit the local nursing homes on a rotating basis each Tuesday for our patients who are residents.
Waiting times
We try our best to run as close to time as possible, however, some people may be more unwell than they thought on booking their appointment and may need more time than they had booked for.
Occasionally, our general practitioners may be called by the hospital or another doctor to help with an emergency.
Please feel free to contact reception staff to see how your Doctor is progressing before coming to your appointment.
Fee policy
Trinity Medical Centre is a mixed billing practice.
Patients 16 and under will be bulk billed and patients 65 and over with a valid Medicare Card and Concession Card will be bulk billed at the Doctors discretion.
Other Patients with a valid Medicare and Concession card will be charged at a discounted fee.
Please bring your current Medicare card and Concession Cards to all your appointments.
Patients who do not have a Medicare Card or are attending for Medicals or other services not covered by Medicare will be privately billed at a compatible rate for Health Care.
Payment for your consultation will be required on the day of service by Cash or EFTPOS.
Further appointments cannot be made with the Doctor until outstanding accounts are paid.
If you fail to attend your appointment without notifying us, a non-attendance fee may be charged. This fee is not rebateable through Medicare. All fees and charges are subject to change.
Schedule of Fees
This list is of regular consultation fees only. Additional fees may apply for removal of lesions, insertion or removal of Implanon or other diagnostic tests. Please speak to our reception staff if you have any questions about our fees.
The Doctors will make every effort to advise you of others costs that may arise eg. Pathology Charges. If you are referred to another Doctor please contact there surgery to find out about fees and others costs.
You can view an updated list of fees on the Billings page.
Services provided
At Trinity Medical Centre, we provide the following services:
- General practice and family health care;
- Workers’ compensation and injury management;
- 45-49 Health Checks
- 75 Plus Health Checks
- General Health Checks
- Removal of skin lesions;
- Implanon insertion and removal;
- Travel advice and vaccinations;
- Diabetes and asthma education;
- Chronic disease care plans and management;
- Driver’s License medicals
- Pre-employment medicals
- Immigration medicals
- Pap Smears
Communication policy
Our patients may leave messages for our general practitioners, however, please note that unless the message is urgent, calls will not be returned until:
- The end of the day
If a message from a patient is of a clinical nature, patients may speak to our practice nurse in lieu of the general practitioner.
New patients
All new patients, and from time to time our regular patients, will be asked to complete our patient information form.
This form collects important information such as:
- who we should contact in an emergency;
- your consent for our staff telephoning or writing to you regarding results, follow-up, recalls and reminders;
- whether you wish to participate in our reminder system (for chronic disease management, pap smears, immunisations etc);
- your consent to receive via SMS (mobile text message) appointment reminders;
- personal medical history including allergies and adverse reactions, current medication and chronic conditions; and
- our practice privacy statement.
SMS Reminder System
We routinely send SMS reminders to your mobile phone to remind you of your appointment. If you do not want us to send a reminder please advise our reception staff.
Follow-up of results
If your doctor requests tests or refers you to a medical specialist, they will advise you to make a follow-up appointment to discuss your results, further treatment and options.
Patients may telephone and ask reception staff for test results however they will only be given out over the phone if the results have been reviewed by your Doctor and are all clear. If you need more information you will need to book an appointment to see your Doctor.
Reminder System
Our practice is committed to preventive care and operates a recall / reminder system to provide systematic preventative care and early detection. If you do not wish to be included please advise our reception staff.
Patient feedback
Our practice seeks patient feedback on their experiences with our practice to support quality improvement activities.
Despite the best intentions, complaints may arise. Written complaints or suggestions can be placed in the suggestion box near the toilets.
Please direct any feedback or complaints to our practice managers, Lylla or Keryn on
9091 8707 and we will endeavour to respond promptly and effectively.
If you feel our practice has not properly dealt with your complaint, you may contact The Government of Western Australia – Health and Disability Services Complaints Office (HaDSCO).
- Website: www.hadsco.wa.gov.au/home
- Complaints and enquiries line: 08 6551 7600
- Country Free Call: 1800 813 583
Interpreter and translation services for non-English speaking patients and the deaf
If you, or someone you know, requires a translation or interpreter service to aid in their medical appointment, please speak to our reception staff.
For more information on these services:
Interpreter services
Website: www.immi.gov.au/tis
Telephone: 131 450
For the deaf
AUSLAN
Website: www.nads.org.au
Management of your Personal Health Record
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure this information is only available to authorised members of Trinity Medical Centre. A copy of our privacy policy is available on request from reception.
Transfer of Medical Records
If you wish to transfer your health record to another service provider please ask your new service provider for a Transfer of Records form that needs to be completed and signed by yourself and they will forward the completed form to us and we will send them a copy of your records. Medical Files are not able to be given directly to the Patient.
If you would like us to get your health record from another provider please ask reception for a transfer of records form to complete to obtain your records from another provider.
Smoking Policy
This Practice has a no smoking policy.
More Information
If you would like more information about our surgery, please do not hesitate to speak to our reception staff.
Disability Facilities
This practice is designed for wheelchair access. We have a wheelchair available if required. Should you have special needs please discuss them with your doctor.
Taxis
Please do not hesitate to ask our reception team to order a taxi from the surgery should you require one.
Your Privacy, Our Concern
In accord with the Privacy Act (1988) all information collected in this practice is treated as “sensitive information”. To protect your privacy, this practice operates strictly in accordance with the Act.