Our Mission Statement
Our mission is to provide the highest standard of patient care whilst incorporating a holistic approach toward diagnosis and management of illness. We are committed to promoting health, wellbeing and disease prevention to all patients. We do not discriminate in the provision of excellent care and aim to treat all patients with dignity and respect.
Emergencies and After Hours
Emergency
Please call triple zero (000)
After Hours
Kalgoorlie Hospital Emergency Department, Piccadilly Street, Kalgoorlie.
Phone: 9080 5888.
Appointments
We cater for urgent and non – urgent healthcare.
Booked Appointments
Appointments can be made online https://www.hotdoc.com.au/
By Phone 9091 8707 during opening hours
Standard appointments are in 15 minutes.
One Person Per Appointment
Please book an individual appointment for each person to be seen.
Long Appointments
If you need more time with your GP, please request a long appointment.
Telehealth Appointments
If you are a regular patient, telehealth services may be available at the discretion of your Doctor.
Urgent Appointments
Please let us know if you require an urgent appointment. Urgent appointments will be triaged by the Practice Nurse.
Home Visits
Home visits are available for regular patients whose condition prevents them from attending the practice. Appointments are at the Doctors discretion.
Nursing Home Visits
A Doctor visits the local nursing homes on Tuesday for our patients who are residents.
Fees and Payment Policy
Medicare Card Holders
From the 1st November we will be a Bulk Billing practice for all eligible Medicare services.
Please bring your current Medicare Card and Pension Card to all appointments.
Non-Medicare Card Holders:
Payment for your consultation will be required on the day of service by Cash or EFTPOS.
Fees vary due to the length and complexity of the consultation and are determined by the Doctor. Visit our billing page for more detailed information.
Additional Fees may apply for
- Medicals
- Reports
- Removal of lesions, insertion or removal of Implanon, Iron Transfusions, Venesections, Mirena Insertion or removal and other diagnostic tests.
- Workers Compensation patients must provide a claim number.
The Doctors will make every effort to advise you of the costs.
If you are referred to another Doctor / Provider, please contact them directly to find out about fees and other costs.
Non attendance
If you fail to attend your appointment without notifying us, a non-attendance fee may be charged. This fee is not rebateable through Medicare.
Translator Services
If you need an interpreter, please let us know when booking your appointment.
- TIS National – Interpreter services
Website: www.immi.gov.au/tis
Phone: 131 450 - Auslan – sign language interpreter
Phone: 1300 287 526 - National Relay Service – for support if you are deaf or hearing impaired
Phone: 1300 555 727
Privacy and Communication Policy
Your medical record is a confidential document. Our practice complies with all confidentiality and privacy obligations. Please refer to the Privacy Policy on our website or request a copy from reception.
Recall and Reminder System
To ensure we can contact you about your results or appointments please confirm your contact information with reception at each visit.
SMS Appointment Reminder
We send SMS appointment reminders to your mobile phone to remind you of your appointment. Please respond Yes or No.
If you do not want to receive the reminder, please advise reception.
Preventative Care Reminder System
Our practice is committed to preventive care and operates a reminder system to provide systematic preventative care and early detection. We may contact you by SMS, phone, email or letter.
If you do not wish to be included please advise reception.
Recall – Test Results
We may contact you about your results or for a follow-up appointment via SMS, phone, email or letter.
Test Results, Referrals and Scripts
Please book an appointment to discuss your test results and request referrals or scripts.
Medical Certificates
You must make an appointment to get a medical certificate. Medical certificates cannot be backdated.
Telephone Policy
Our doctors are busy consulting with patients and it is often not possible to receive or return patient calls. If you are a regular patient, test results, referrals and scripts may be requested via a telehealth appointment at the discretion of your Doctor.
Email Policy
Due to privacy and confidentiality reasons, we only use secure email for select direct communication with patients.
Smoking Policy
This Practice has a no smoking policy.
Transfer of Medical Records
To a new Practice
If you wish to transfer your health record to another service provider please ask your new service provider for a Transfer of Records form. THIS needs to be completed and signed by yourself and they will forward the completed form to us and we will send them a copy of your records. Medical Files are not able to be given directly to the Patient.
From a past Practice
If you would like us to get your health record from another provider please ask reception for a transfer of records form for you to complete and we will send off to obtain your records from another provider.
Patient Feedback and Complaints
We value your feedback. Should you have a concern please speak with our Practice Manager. Alternatively, feedback can be provided by email to keryn@trinitymedicalkalgoorlie.com.au or via forms available at reception.
Complaints can also be made directly to the Health and Disability Services Complaints Office by calling 1800 813 583 or visiting www.hadsco.wa.gov.au.
Suggestion Box
If you have a suggestion on how we can improve our practice a suggestion box is located near the toilets.
Services Provided
We provide the following services:
- General practice
- Family health care
- Workers’ compensation and injury management
- Chronic Disease Management
- Drivers License Medicals (private and commercial)
- Child Immunisation
- Cervical Screening Tests
- Minor Surgical Procedures
- Skin Checks
- Family Planning and Contraception
- Iron Infusion
- Men’s Health
- Women’s Health
- Mental Health Services
- Telehealth consultations
- Health Checks
- Travel Medicine
- Diabetic Education
- Pathology located next door
More Information
If you would like more information about our practice, please do not hesitate to speak to our reception staff.